Our policies
How we handle your work, your data and your money, in plain language. If anything here is unclear, ask us before you send a request.
Privacy and confidentiality policy
What we collect, what we use it for, and who sees your work — which is nobody but the people doing it.
What we collect
The details you give us in the request form — your name, programme, institution, email, phone or WhatsApp number, topic and what you need — and the documents and data you send us during an engagement.
What we use it for
Only to reply to your request, do the work you asked for and keep a record of the engagement. We do not sell your details, and we do not send you marketing unless you ask for it.
Who sees your work
Your drafts, data, topic and results are confidential. Only the consultants working on your engagement see them. We never show, publish or share them with anyone else — your institution and supervisor included — without your permission.
Your work is never an example
We do not reuse your work, your data or your topic as a sample or template for another client.
When we would share
Only if the law requires it. If that ever happens, we tell you unless the law forbids us to.
Your rights
You can ask what we hold about you, ask us to correct it, or ask us to delete it. See the data-retention and deletion policy for how.
Terms of service
How an engagement is agreed, what each side is responsible for, and what we cannot promise.
What we do
The End Research & Educational Consult provides research guidance, research-methods advice, data analysis, editing and proofreading, referencing, and academic and career document support.
When an engagement starts
Sending a request commits you to nothing. An engagement starts when you accept our written quote and, where the quote says so, make the first payment.
Scope
We do the work described in the quote. Anything outside it is quoted separately before we do it.
Your part
Give us accurate information, the documents and data the work needs, and your deadline. The work you submit to your institution is yours, and meeting its rules is your responsibility — see the academic-integrity policy.
Our part
Do the agreed work to a professional standard, on the agreed timeline, and tell you straight away if anything puts that timeline at risk.
What we cannot promise
A grade, a pass or a panel’s decision. Those rest with your institution and examiners.
Changes to these terms
We may update these terms. The version in force on the day you accepted your quote applies to that engagement.
Payment policy
You always see the cost in writing first, and you pay only for what you agreed to.
Consultations
The fee is confirmed in writing before you book, and is settled before or at the session.
Document work
Quoted on scope, in writing. Whether you pay in full or in parts is agreed in writing before any work starts.
How to pay
Mobile Money or bank transfer. The payment details come with your quote. Use your docket number as the payment reference.
Receipts
Every payment is confirmed in writing.
Rescheduling
A consultation can be moved at no charge with at least 24 hours’ notice.
Cancellations and refunds
Cancel before we start and we refund everything you have paid. Cancel once work has started and we refund the part that covers work not yet done. Delivered work is not refunded; if it falls short of the agreed brief, we revise it under the revision policy.
Revision policy
Revisions are part of the work, not an extra — within the scope we agreed.
What is included
Two rounds of revisions on the work we deliver, at no extra cost.
Supervisor comments
Changes your supervisor or panel asks for on the work we did are covered, as long as they stay within the agreed scope.
How to ask
Reply to us with your docket number and the comments, within 30 days of delivery.
What counts as new work
A new chapter, a changed topic, new data or a new brief. We quote for it separately before starting.
If we got it wrong
Where the work does not match the brief we agreed, we correct it at no cost, whatever round it is.
Data-retention and deletion policy
We keep your files only while we need them, and delete them when we are done.
Documents and data
Kept only for the length of the engagement, and deleted within 30 days after it closes — that is, after delivery and any revisions.
Requests we decline
The request and anything you sent with it are deleted within 30 days.
Records we keep
Your contact details, docket number, quote and payment records are kept for up to two years, for our accounts and in case you come back to us about the work.
Deletion on request
Ask us — quoting your docket number — to delete your files or details sooner, and we will, and confirm it in writing. Payment records the law requires us to keep are the only exception.
Academic-integrity policy
We help you do your research well. We do not do it for you.
What we do
Help you frame the question, advise on methodology, run and explain the analysis on your data, edit for argument, structure and language, check referencing, and prepare you for your defence.
What we do not do
Write theses, dissertations, assignments or exam answers for you to submit as your own; invent data, results or references; or sit any test or assessment on your behalf.
Your data stays real
Analysis is run on data you genuinely collected. We explain the output so you can report it accurately and defend it.
Your institution’s rules come first
If your institution asks you to declare the help you received, declare it. We turn down any request that would break those rules.
Complaints procedure
If something went wrong, tell us. Raising a complaint never counts against you.
1. Tell us
Email theendresearch1@gmail.com, call 0503 456 059 or message us on WhatsApp. Quote your docket number, say what went wrong and what you would like us to do.
2. We acknowledge it
Within 2 working days, in writing.
3. We look into it
And reply in full within 10 working days, with what we found and what we will do about it — revising the work, redoing it, or refunding part or all of the fee.
4. If you are still not satisfied
Ask for the complaint to be reviewed by the head of the consultancy, who will reply in writing with a final decision.
Confidentiality
Complaints are handled under the same confidentiality as your work.
Questions about any of this?
Email theendresearch1@gmail.com, call 0503 456 059, or message us on WhatsApp — and quote your docket number if you have one.
Research and educational consulting for undergraduate, postgraduate and professional candidates, from the first concept paper through to the defence.